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|Guest •||August 18, 2019|
Ordered room service, pancakes came without syrup and it took the kitchen an entire hour to bring the syrup, tried numerous times to get this item removed from my bill.among other things didn't like the adjoining room type, was moved to another room but wasn't informed it was a down grade. Property itself was clean and well up kept but these two things could have easily been prevented
|Guest •||August 15, 2019|
The Jewel in the Crown of Norfolk, yes, but details?
We spent 3 nights in an Enpyrean Club Level Room with a fabulous view and with all the perks this status apparently brings. The raving reviews are absolutely right: This hotel is absolutely amazing in terms of its location, services, amenities, hospitality and kindness of the personnel. However, I like to point out a couple of points that seem to have escaped the attention of the management but which -though small- might help to improve the quality even beyond what it is. The first is the 2 remote controls of the TV set in the room: one of them didn't work at all, with the other one, it took about 10 minutes for the TV to come on. On one of the nights when it was rainy with flashes of lightings, the cable TV was completely gone. Is it the TV or the remote controls?? Next, there should have been 2 waste paper baskets, one in the bath room, one in the bed room, instead of one with some liners inside, please!! When I mentioned these to the young woman at the check in desk while leaving, she wrote them down on a scrap of paper with reluctance! I am amazed that the personnel we met everywhere in the hotel who greeted us with extraordinary kindness and served graciously seem to have been much better trained than the ones at the the reception desk
|Guest •||August 14, 2019|
Amazing hotel, room & Grain restaurant
I booked a king corner room for my 35th birthday & didn't feel the need to leave it. I had water views of the harbor and the tall, wide windows gave an amazing view. Clean, helpful staff, amazing food & great ambience. Price was steep, but worth it for a celebration
|Guest •||August 12, 2019|
The Main Attraction
This is a very impressive hotel located in the heart of downtown Norfolk. Everything was near perfect except for the parking and the noise from the outdoor rooftop bar. The amenities were nice and the staff was very friendly. The rooms were also in excellent condition
|Guest •||August 08, 2019|
i had booked a club level room, king bed, full river view. Due to flight times, we arrived before the room was ready, waited in the club lounge with drinks and snacks. Very surprised to get a corner full river view 1 bedroom suite. Impressive! The room was very clean, and it had a mini-refrigerator, coffee maker, and table for 4. The day of check out, we had our luggage held while we visited the Wisconsin and Nauticus. Very helpful bellman retrieved our luggage. I would recommend this hotel for the location, and the great service