Hilton Norfolk The Main Reviews

Great stay, friendly stay, clean room

Great selection of beer. Fish from Fish and Chips looked impressive but was fried very hard and had a lot of breading. Funnel Cake fries were excellent. The fryer did well here. Service was slow but this seemed more of a management issue rather than a server issue.

The room was amazing and just what we needed. We had a room on the 18th floor, so the view was pretty good. My only issue with this hotel was the parking situation. We arrived and were told we would have yo park at the parking garage next door because their own garage was full? How can you not have a Hilton with no parking for all the guests that have paid to stay here?? I would say that issue needs worked on. Luckily, the garage next door had spots available, but if they had not, I would have been irate and probably canceled and demanded a refund.

2 star for Service because my digital key was DEACTICATED 1 hr before checkout time. I booked this hotel for the sole purpose of walking across the street to the Customhouse building for a 5 MINUTES appointment. Imagine the awkwardness had I not already taken my luggage to my car, but I had kept a backpack on me to return to my room and CHANGE into my traveling clothes. The elevator wouldn't work for me to return to the 17th floor. So I did the INCONVENIENT thing of changing in the 1st floor common bathroom. Hilton, this is beneath you for the price I paid for 1 night on a Thursday. That said, the room smelled clean and was clean upon entry, bathroom was clean and the hot water was hot and pressure was perfect. The bed was comfy. Pillows were firm enough that I didn't need to stack 2 pillows like some other hotels to get a good night sleep. For the price they charge, I shouldn't have to see stained sheets and comforters being used. Yes, linens obviously washed, but at this location, I guess it's acceptable. The bedroom door has a 1 inch gap at the bottom. You will see light from the hallway. You will HEAR people speaking right outside like they're in your room, and you will hear people shouting from down the hall. It all comes in through this 1 inch gap. Great location in downtown and walking distance to everything in this area.

Great Experience Overall.