Hilton Norfolk The Main Reviews

Nice hotel.

Nice and spacious room, great location and view. Service is minimal and the room, especially bath room cleanliness is not perfect.

I know the pictures are odd, but I absolutely loved the art around the whole hotel. Loved it! The rooms were really nice, I liked how many hangers there were because I was able to hang everything I brought. The bed was a great size with comfy pillows, but the bed wasn't super comfy. I loved my view, though (I believe the even numbers look over the city, the odd looks over the river). There are a few restaurants inside that were so good. We loved Saltine for our happy hour (hello...50c oysters?!). A drink on the rooftop bar by the fire was a great way to end the day, and I only grabbed breakfast once at the other restaurant (which name I can't remember); it was okay, but $22 for a continental buffet was a bit pricey. I was there for a conference and the conference rooms were freezing, so glad I brought sweaters, but I was still cold. The lunches were catered by the hotel but not good, I doubt it was the same food that was in the restaurants because the quality was very different. Also, the coffee was not very good. However, there is a coffee shop in the hotel on the bottom floor so that was nice. Not amazing, but better than the conference coffee. Oh! The elevators are sssllloooooooooowwwwwww so leave early if you're on an upper floor. My keys didn't work in the stairwell (which I tried using because it was quicker than the elevator) but was told that the stairs are more for emergencies, not for regular use. So that was odd. All in all, I'd go back. It was a great location, pretty view, I didn't feel unsafe, and lots nearby.

I love this hotel. Nice rooms, prime location and beautiful views from the water view side. The only negatives this visit was 1 elevator wasn't working and there was a conference so getting to and from your room was a ightmare of long waits and cramped rides. Also I couldn't reach in room dining at all and housekeeping seemed stretched thin as they only showed up once in a 5 day stay. These things sound terrible but the reason I still love the hotel is when I contacted the front desk they addressed everything immediately except the insane elevator situation which is out of their control so overall still a good experience.

Greet tim at the Grain! Will be back!