Hilton Norfolk The Main Reviews

We're halfway through our 2-night stay and I wanted to leave a review because of the awesome staff in the hotel, especially Jordan on the valet team. We didn't use valet but he was super helpful. Right after we parked we were walking toward the elevator looking lost and he gave us perfect directions to get to the front desk. I don't think he was even clocked in yet. Later on, my daughter and I were looking for mermaid statues around town and he went above and beyond in pointing some nearby ones out to us. Jordan was simply amazing and was a shining example of the staff you hope to have during your stay. As to the hotel itself, it's pretty nice. It definitely feels fancier than what we're used to but no one seemed to mind us not dressed up all of the time. The rooms seem nice. The elevator situation is a little confusing but once you figure ot out it is easy. The restaurants in the hotel are great, especially Saltine. We had supper there last night and everything was delicious. We had breakfast at Varia and it was also really good. We hope to eat at Grain tonight. The pool looks really nice and we're going to go swimming this afternoon while it's raining outside. Overall, it has been a great experience so far. Parking was convenient but cramped, staff is friendly, rooms are nice, great locations nearby (aquatic museum and battleship tour) and the restaurants were delicious.

Perfect Mother's Day stay. Thank you.

We are currently staying in room 1001. The room itself is beautiful and the view is wonderful; however, the noise from the air conditioning unit has been extremely disruptive. Each time the blower turns on, it makes a loud rattling noise right beside the bed, making it very difficult to sleep. We are not sure if there may be an issue with the unit, but unfortunately we have not been able to rest because of the constant noise.It does not help of course that there is music outside .I wish things like these would be on Hotel website or to kindly offer people rooms on opposite side of the Hotel .The amount you pay for a night you should be able to rest.

Room is a bit pricey. Snacks in the lobby are way too high. Please lower your room cost. Overall a nice place.

Clean and nice. Lots to do in hotel. Good bars and restaurants great location