Hilton Norfolk The Main Reviews

We stay at the Main everytime we visit Virginia but this time was different. Everything was going great (the room, brunch, great staff, etc.) until last night. We went to the pool to do water aerobics for my knee and the visit was cut short because the pool area was infested with roaches. We saw at least four and I was able to record 2. We left the pool and was on the way to let the front desk know and that's when I slipped on urine in the elevator. I told the Manager on duty (Richard Castano) and he was very dismissive. Told us they have pest control that comes and he'll get the elevator cleaned then walked away. I hate my birthday celebration ended this way.

I attended a conference here. I wanted to talk about customer service. I appreciate the in house manager for trying to assist. However, a few of the front desk staff seemed kind of rude and not welcoming. I did start to receive good morning here and there as I walked by though but during the check in process it was not so friendly. I feel like front desk staff should be more patient when you know you have a big conferences coming into town with a lot of people. Some people are just showing up with the understanding that our companies are paying for our stay. So as guest we do not know all details. I was really confused and concerned at check in due to the hotel representatives never mentioning the fact that we needed a credit card authorization form. It would have been nice for the hotel staff who were overseeing the conference for us to call us prior to let us know if there are some issues. There were a lot of people checking in and we were told that the manager blocked all forms from being received because it was not done within 72 hours prior to check in. It would have been helpful to my agency if we were advised 2 weeks prior to checking when we paid for the hotel that we needed to have the form in within 72 hours or we would be responsible for paying for fees and incidental holds up front. Also, it would have been nice to have more luggage carts available to use on our own. When I tried to pull the cart the bell hopper staff advised that I was not allowed to do this but I did see a guest pulling one on their own. It’s like they almost make this mandatory to force staff to assist you. If I had known this prior to putting my boss luggage and my luggage onto the cart I could have just parked first and came back for my bags. The design of the hotel was kind of different as the checkin desk was not on main floor it was on the 2nd floor and the parking garage was around the corner behind the hotel. I think it would have been helpful to have someone in that designated area to point out where the parking garage was. I found it however with no issues but if you are not familiar with this area I see how I could be a slight issue. I had a great view from my room. Everything I needed to get to outside of the hotel was within walking distance. I do believe more training in assisting customers should be done.

My husband and I recently moved to this area. We wanted to go out so we decided on Grain for the view and because there are a lot of beer options. It was too hot to sit outside plus all of the tables didn't have umbrellas and there were no fans. We sat at the bar ordered drinks and the Nashville Hot Chicken Dip. I love visiting Nashville and we both love spice in our food. The dip was so hot that the only thing you could taste was heat. I don't remember ever eating bad food in Nashville. The bartender replaced it with the Spinach and Artichoke Dip which was better. My husband decided that he wanted to eat so we ordered Norfolk Cheese Steak for him and Fish and Chips for me. There was a little steak with lots of fries. There was a good portion of tasteless fish and lots of fries. After we decided that we would only visit Grain if someone invited us to a celebration we decided we needed to see the view before we left. One side had gliders, a few games and buildings. The other side had tables, a narrow view of the river and more buildings. The bartenders were super nice and attentive. Grain gets a 3 because of the bartenders. If I could give separate scores, the bartenders would get a 5 and the food would get a 1.

Parking is terrible, and if you have a full size vehicle it's worse. It's pretty on the inside of the Hilton they can do better with parking.

Bel locale, grande assortimento di birre e cibo migliorabile. Anche l'esperienza del pagamento può migliorare perché per un gruppo di 10 persone non è stato possibile pagare parte in contanti e parte con carta di credito... Solo un metodo di pagamento è stato possibile e quindi tutti hanno dovuto raschiare il portafoglio per trovare i soldi per pagare. Peccato