Hilton Norfolk The Main Reviews

I would like to sincerely commend Wyatt for the exceptional customer service he provided while assisting me with checking in at the Hilton Norfolk Main. I encountered several issues with my old account connecting to my new account, and Wyatt handled everything with remarkable patience, professionalism, and kindness. He took the time to stay on the phone with me and worked through every detail until everything was fully resolved and I was completely taken care of — truly making sure I was made whole and complete, with nothing lacking. His calm demeanor, excellent people skills, and genuine willingness to help were exactly what I needed during a very frustrating situation. Wyatt went above and beyond, and his outstanding customer service deserves to be recognized. Hilton is blessed to have someone of his caliber representing the brand.

I traveled there for a womens retreat this year. Nice hotel. Rooms are clean. Restaurants in the hotel and quite a few around the hotel. Its near the naval district.

Great hotel, location, only service issue was the elevators. They are too slow for 21 floors, and one broken. Almost missed our Uber pickup becauae we had to wait so long for the elevator to arrive. With 3 dedicated elevators just for the restaurants, the room elevators need to be improved.

Really great place with amazing amenities. The staff were very accommodating! The banquet staff had delicious food and great service. Reception desk was very helpful as well.

Beautiful hotel, the parking is stressful during busy times.