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Hilton Norfolk The Main Reviews

Reputations like ours are earned by delivering first-class service and offering luxurious guestrooms and elegant amenities like great dining options, world class conference facilities and a great location close to the action and best things to do. The Hilton Norfolk The Main is the best hotel in Norfolk, VA. Find out why via guest reviews right here.
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  Guest   •   June 03, 2019

wonderful wedding stay

we booked several rooms for a wedding weekend for our family and friends. staff was very accommodating, but a little overwhelmed during the check out. But completely understandable. Beautiful hotel, with lots of things to do
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  Guest   •   May 31, 2019

Server at Saltine

Ellisse made our experience the best ever last night. My wife and I took a friend there for her birthday. At the end of the best meal we've ever experienced Ellisse presented our birthday girl with a vase of beautiful flowers (I think this was a personal gift because we frequent there) then a fantastic presentation of various desserts. I'm a 73 year old business Exec. and have never experienced anything so magnificent
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  Guest   •   May 28, 2019

Very very noisy hotel

This must be the noisiest hotel we have ever stayed at. On arrival (and the day after that) there was pop music blasting out so loudly that we could barely hear ourselves speak in the common parts. There were also several parties going on in adjacent venues on the waterfront, a block away from the hotel building, which meant that loud music from outside continued well into the night. We changed our room to a higher floor but it made no difference. In fact the higher floor was worse, because the elevators made a terrible mechanical noise (24/7) at that level. Made us fearful of the safety of the elevators! The dining experiences were so-so, but the room was very comfortable and the bed excellent. The bathroom was very small and not much storage space either. The views over the river were OK, but not as pretty as the pictures on the hotel website because you look over dock areas with large cranes everywhere. Would not stay here again
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  Guest   •   May 24, 2019

So Helpful With Left Item

I accidentally left my phone charger and x-long cord. William LutzKuehn was VERY helpful and accommodating in getting it back to me. I sent a self-addressed stamped envelope that didn't get to him until 3 months after I mailed it from USPS. (!) William still had the charger, called to say the envelope finally arrived, and I got it 2 days later. Customer service above and beyond! Much appreciated
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  Guest   •   May 23, 2019

Poor staff attitude

Waited over an hour for a room to be ready and had to follow up and check status to learn that a room was in fact ready -- meaning had I not asked, I might still be sitting in the lobby(!) Check-in staff didn't seem to care, didn't offer to take my suitcase, didn't offer a bottle of water, nothing. It was like I was inconveniencing them for daring to show up before the 4 pm check-in time
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