Hilton Norfolk The Main Reviews

Perfect Mother's Day stay. Thank you.

We're halfway through our 2-night stay and I wanted to leave a review because of the awesome staff in the hotel, especially Jordan on the valet team. We didn't use valet but he was super helpful. Right after we parked we were walking toward the elevator looking lost and he gave us perfect directions to get to the front desk. I don't think he was even clocked in yet. Later on, my daughter and I were looking for mermaid statues around town and he went above and beyond in pointing some nearby ones out to us. Jordan was simply amazing and was a shining example of the staff you hope to have during your stay. As to the hotel itself, it's pretty nice. It definitely feels fancier than what we're used to but no one seemed to mind us not dressed up all of the time. The rooms seem nice. The elevator situation is a little confusing but once you figure ot out it is easy. The restaurants in the hotel are great, especially Saltine. We had supper there last night and everything was delicious. We had breakfast at Varia and it was also really good. We hope to eat at Grain tonight. The pool looks really nice and we're going to go swimming this afternoon while it's raining outside. Overall, it has been a great experience so far. Parking was convenient but cramped, staff is friendly, rooms are nice, great locations nearby (aquatic museum and battleship tour) and the restaurants were delicious.

I travel a lot for work and stay at hotels constantly. Most hotel staff are polite and professional, but it’s rare to experience a team that genuinely goes out of their way to care about people the way the staff at this Hilton in Norfolk did during my stay. I’m currently recovering from rotator cuff surgery and traveling with my arm in a sling. I arrived late the first night around 11:30 PM, exhausted, stressed, hungry, and honestly struggling a bit. The woman at the front desk immediately noticed I was injured and took incredible care of me. She held my DoorDash order for me, helped me get settled in, and after discovering that multiple vending machines weren’t working, she even gave me a free Diet Coke. It may seem small, but after a long travel day, that kindness meant a lot. The next day during our conference, a woman named Ebony was helping with food, snacks, drinks, and cleanup. She noticed right away that I was struggling and consistently went out of her way to help me throughout the event. Every single time food or drinks were involved, she offered to help carry things, serve food, get water, or bring snacks over to me. I’m someone who rarely asks for help and usually tries to do everything myself, so her kindness and attentiveness genuinely stood out. She made me feel important, cared for, and supported without ever making it feel forced. The kindness continued throughout the stay. A gentleman collecting laundry on my floor stopped to ask if I needed help and told me if I needed anything at all, he’d take care of it. Later, as checkout approached, I explained to housekeeping that I was struggling to get packed up and downstairs in time because of my injury. Without hesitation, she smiled and said, “You take all the time you need — I got you covered and can help you with anything you need.” That level of compassion is something you don’t forget. Even as I was leaving for the airport, the staff member by the door insisted on helping open doors and assisting me to my Uber. What stood out most about this stay wasn’t just the hotel itself — it was the people. Every interaction felt genuine. Nobody acted inconvenienced. Nobody made me feel like a burden. They simply treated me with kindness, compassion, and humanity during a time when I really appreciated it. To everyone at this Hilton in Norfolk who helped me during my stay: thank you. Your kindness made a difficult week of travel and recovery so much easier, and I truly won’t forget it.

Great hotel with beautiful views of the ships! We loved having multiple bars and restaurants right in the hotel, plus it was within walking distance to several other great places to eat and grab drinks. Perfect location for a fun and relaxing stay.

I sat at the raw oyster bar at Saltine and James took great care of us! Very personable and helpful! Definitely recommend! Thanks!!