Hilton Norfolk The Main Reviews

Food/atmosphere was good BUT we arrived at 6:45 and we were not seated until 8:15 after being quoted an hour wait. We still didn’t have our food by 9:30 … I don’t recommend trying to come on a weekend. Especially with a larger party. We had 7 for a birthday.

The views and food here were amazing! We got the firecracker shrimp and the pretzel and they were delicious. There was a private party outside so we couldn't sit out there but the views looked beautiful. Unfortunately, service is very slow here. Next time, we'll sit at the bar.

The place is pretty. It has a great feel. The food did leave me wanting something else. It was decent but not amazing.

Great place to eat, but service is super slow!

My stay at Hilton Norfolk Waterside (3/20 - 3/22/26) had a few positives, but overall did not meet expectations—especially for the price. I’ll start with the good: the front desk staff were welcoming and professional, and the onsite restaurants were enjoyable. Unfortunately, the room itself fell short in several key areas. While Room 1232 offered a beautiful view, the cleanliness was not up to standard. There was trash left in the cans, stains on the bedding, couch, and lamp shades, and noticeable wear on the headboard. Although housekeeping and maintenance addressed some of these issues after they were reported, guests should be able to walk into a clean, well-maintained, and comfortable room without needing to repeatedly contact the front desk. The condition of the room suggests a lack of attention to detail and overall upkeep. The most concerning issue was what appeared to be blood on the bedroom blinds, along with a missing ceiling panel near the corner window. These are not minor oversights and significantly impacted my overall experience. I truly wish more focus was placed on maintaining guest rooms, not just the appearance of common areas like the lobby. Unfortunately, this was my first and will be my last stay at this location.