Hilton Norfolk The Main Reviews

First of all, upon arrival we couldn’t get the door to open. I had to go down to the front desk 3 times and delete my Hilton Honors app. An engineer had to come to get the door open. We stayed in a “handicapped” room because the hotel was sold out. For safety reasons, there was just one chair for the study desk. No other chairs to sit on for a room with 2 queen beds There was no coffee table or other table for room service. So we had to put the food on the desk facing the wall. Room service comes in take out boxes. No nice tray with cutlery and proper plates. The view was of the city but nice since we were on the 14th floor. Trying to get hold of hotel staff by phone/ email was challenging. The customer service, front desk / concierge were extremely busy the weekend we stayed and I had to make multiple calls to get information. We stayed for 3 days without anyone coming to take out the trash or check on the coffee/ tea supplies or to bring more drinking water. Linen was not changed until called and request it. On the last night we were there, there was a lot of noise coming from the adjoining room.

Never Disappoints

The staff at check in was great even though Trivago messed up. But the facilities are top tier . The Lounge dining on 3 was elevated and the “grain” bar lounge restaurant was wonderful. Has shuffle board and billiards tables and the massive fire pit is a bonus to the already lovely patio seating with great, no fantastic views of the water and the Carnival ship docked at the Museum a block away. This has the best location to the port and is only a 10min uber ride from airport. There is ample shops within walking distance and just about everywhere we went we felt welcome. If you’re in the need of a room before a cruise or want a really nice place to stay. This is it. Oh and the pool deck area is also nice and clean.

Wonderful hotel. The Grain restaurant is a nice spot on the roof. Buffet is awesome for brunch.

Woman at the front desk with the pink sweater was amazing! Needed help with a Personal item and she went above and beyond!