Hilton Norfolk The Main Reviews

This hotel is so nice and grand, will most likely stay here when visiting Norfolk again.

The Hilton Norfolk hotel is a clean and overall convenient hotel. All of the staff are nice and connect with the visitors. The rooms are spacious and clean. The hotel is perfect for any business occasions, or to see the nearby USS Wisconsin or the riverside entertainment. For the price, you're getting your money's worth. The only complaint that I have is the noise of the industrial sized air conditioning in each room. If you prioritize sleeping soundly and peacefully, maybe this isn't the hotel for you.

This hotel is located right at the water where the cruise ships come in. It is close to museums, restaurants and the cruise ship port. All are within a short walking distance. The hotel is a nice Hilton hotel. They have a rooftop bar and a restaurant in addition to a coffee shop. There are no free breakfasts. Hilton likes you to use the Hilton App to check-in and check-out as well as a keyless key. You will need to tap and go to have the elevator take you to your floor, to enter your room and to enter the ice and vending room on your floor. I assume if you are older you can go up to the check-in desk on the second floor using the escalator and get a tap and go key card. The app and the entire check-in and check-out process is very convenient and easy. So there should be no excuse for the front desk not to answer the phone but it happened...a few times calling them from and outside phone line before we arrived. Now the room and the price. The room prices are very high. Nothing special in the rooms. However, the clock next to the bed didn't work, there was a large light stain on the carpet that apparently was cleaned but not removed, and you could hear a mechanical noise such as from a compressor. This room was an upgrade to a suite from a standard room since it was available according to the Hilton App. I suggest not to upgrade. On the return of our trip we stayed in the standard Hilton room. There was low water pressure and you could hear other doors in the hall close. Again the price was high even for the standard room. By the way, there is a lot of road, bridge and tunnel construction going on in this part of Virginia. Please allow at least an hour extra travel and never try to enter Norfolk during the afternoon rush hour.

Service and location was top notch! Downfall was the loud elevator that I could hear from my room all night long. Every time anyone used the elevator you could hear it making a loud mechanical noise.

We were heading south and needed to spend a night in Norfolk and I chose this place for our group since I used to come here all the time on business before I retired. It had been 4 years or since my last stay.and we weren’t disappointed. The staff goes out of their way to make you feel welcomed. The Christmas decorations were wonderful and our group took several photos there. Then we lounged for a while in the lobby after we had dinner and drinks at Saltine. Saltine isn’t what it used to be but it was acceptable for tired travelers, the menu needs a revamp especially the crab cakes. The hotel is starting to show its age it’s time to start the remodeling process. We will definitely return next time we are in the area and highly recommend it.