Hilton Norfolk The Main Reviews

2 star for Service because my digital key was DEACTICATED 1 hr before checkout time. I booked this hotel for the sole purpose of walking across the street to the Customhouse building for a 5 MINUTES appointment. Imagine the awkwardness had I not already taken my luggage to my car, but I had kept a backpack on me to return to my room and CHANGE into my traveling clothes. The elevator wouldn't work for me to return to the 17th floor. So I did the INCONVENIENT thing of changing in the 1st floor common bathroom. Hilton, this is beneath you for the price I paid for 1 night on a Thursday. That said, the room smelled clean and was clean upon entry, bathroom was clean and the hot water was hot and pressure was perfect. The bed was comfy. Pillows were firm enough that I didn't need to stack 2 pillows like some other hotels to get a good night sleep. For the price they charge, I shouldn't have to see stained sheets and comforters being used. Yes, linens obviously washed, but at this location, I guess it's acceptable. The bedroom door has a 1 inch gap at the bottom. You will see light from the hallway. You will HEAR people speaking right outside like they're in your room, and you will hear people shouting from down the hall. It all comes in through this 1 inch gap. Great location in downtown and walking distance to everything in this area.

It was a great experience to stay at Hilton. My room was sea facing, and I saw a cruise ship docked right across the road as I woke up. The rooftop 'Grain' restaurant was great. Loved the scenery, music, and the ambiance.

I went to "The Grain" which is the restaurant on the top of the building. We went there for their Brunch Buffet Saturday. IT WAS AWESOME!!. The ambiance was great and they had a DJ playing there the whole time. Each food section is different. When you walk through the door to you're left is the breakfast buffet. With all your breakfast foods and quiches and fruits. To your far right is the lunch buffet items. In the middle is the raw bar with all the seafood. There is an area for all the breads and an area for all the desserts. There is also an omelette station and a taco station. They will make the food for you fresh. This is a great place to go with friends or on a date or even go by yourself if you want some good food.

The rooms were recently refurbished. Rooms are large and bright. A/C in the room was difficult to regulate. There are lots of restaurants nearby. For breakfast, go to those instead of the hotel buffet.

It's one of the cleanest hotels I've been in. Easiest check-in / check out ever with the digital key. Great location for the cruise port, just across the street.