Hilton Norfolk The Main Reviews

Beautiful rooftop restaurant with games and good food.

Food was ok, service ok. Not the place I want to go on a hot day, really warm inside. That's because they have big garage door walls that would make it very nice on a day when the temp was not in the 90s

The staff at check in was great even though Trivago messed up. But the facilities are top tier . The Lounge dining on 3 was elevated and the “grain” bar lounge restaurant was wonderful. Has shuffle board and billiards tables and the massive fire pit is a bonus to the already lovely patio seating with great, no fantastic views of the water and the Carnival ship docked at the Museum a block away. This has the best location to the port and is only a 10min uber ride from airport. There is ample shops within walking distance and just about everywhere we went we felt welcome. If you’re in the need of a room before a cruise or want a really nice place to stay. This is it. Oh and the pool deck area is also nice and clean.

Everything was great except during check in being told someone would meet me at parking level 1 to assist with luggage. 10 minutes later I go back to front desk only to be told he cannot find anyone and here is a cart if I want to get it myself. We were traveling ba k home from the beach with an 8 month old so we had a lot of luggage and bags that I didn't want to leave in the car 2 days. Very unfortunate. The Marriott was a full service hotel. Is this Hilton not a full service hotel? I paid over $1000 for two nights. Very poor first impression. When leaving an Asian man helped us with our luggage. He was very polite and professional. Wish I had met him on arrival. Also purchase better headboards that do not show damage so easily and when they are damaged replace them.

Nice hotel and the valet staff were very good, but the restaurant Grain was awful. The food was terrible and the service was not great. I'd recommend staying there, but eating elsewhere.