Hilton Norfolk The Main Reviews

Great location in Downtown Norfolk. Clean, upscale rooms with spectacular views. Beautiful artwork to behold inside. Kind and courteous service by all employees during check in and meals.

Excelkent service, good food

The check-in process was dreadful. For the price, I would expect to check in on time, but our room took hours to be "ready." Check-in was supposed to be at 4, we arrived early but was told they were cleaning, and it will not be ready until 4. Ok, fair. Our room was finally available closer to 6 pm. That was the only issue I had with this place. Other than that, the room was clean, nice bathrooms and a beautiful view. I'd stay here again.

Anyone who read my reviews knows I love a positive dining experience . I visite one of the main restaurants inside of the Hilton Downtown Norfolk. called The Grain. There was a group of about 20 of us without reservation from a family reunion. Luckily for us it was past lunch. We were able to find tables to accommodate us with no problems . The Grain is a very beautiful restaurant with a rooftop view. We choose to sit inside due to the heat. In no time at all our server came over named Janeen with a smile despite having to wait on such a large party, Three tables to be exact about 30 people. She gave us all individual attention, answering all our questions as well as making recommendations on meals. We never felt rushed. She was super pleasant and always came back with updates on our food. Our food came out hot and they even put other servers at our three tables to assist with drinks and asking if we needed anything. I got cheese steak, while other members in my party got smash cheeseburgers. All positive reviews on the food. Our only tiny hiccup came when one member of our party ordered a chicken sandwich. The chicken was a thigh and most chicken sandwiches are the breasts. It wasn't mentoned on the menu as a thigh. I asked to speak with the manager to see if we could get a resolution and out comes the GM Hannah. She was understanding apologetic and extremely accommodating all with a smile. I love a positive, dining experiences where I feel like a special guest at your place. I got that at The Grain. My entire dining experience could not have been better . 5 stars for the Grain, their staff and GM.

We're enjoying our stay here! The location is great, the room and bathroom are spacious and my favorite part is that there was always an ample supply of bath towels available in our bathroom. Wouldn't hesitate to stay here again!