Hilton Norfolk The Main Reviews

The views and food here were amazing! We got the firecracker shrimp and the pretzel and they were delicious. There was a private party outside so we couldn't sit out there but the views looked beautiful. Unfortunately, service is very slow here. Next time, we'll sit at the bar.

Nice place for a date night!!

The service and variety of indulgences here is easily the best in Hampton Roads. It is such a wonderful all-around experience. First, be seated by the angelic Christian. Then, look for the impressive and highly-dedicated wait-staff (John, Zara, Liz, Jared, and more) to hustle to keep your table happy and ensure only blissful dining encounters. Stand by for outstanding food, especially their salads, seafood, and legendary weekend buffets. Later, at the bar, look for the top-notch bartenders Shannon, Ryan, Phil, Nicholas, Abigail, Nacho, Chris (the Cicerone), and more. They are knowledgeable, attentive, respectful, and treat a person like family. Their selection of craft beer is their signature offering, and it's second to none. The Grain has proven itself as the Hampton Roads center of gravity for leisure, food, and an overall positive day of sun or night of fun. And Chris, Kaylin, and the other execs run this place like a well-oiled machine.

Great food and service!..

My husband and I were in town for an event at the Scope- initially I thought this would require us to drive but surprisingly, not a bad walk at all. The service was overall great- we traveled with our service animal and did not get any grief or have issues (unfortunately, the opposite is usually the case for us when we go to establishments). Jeff, bell service, was so friendly and wonderful to run into around the hotel- he had great recommendations and made us feel so welcome. The area is GREAT- right near everything and the restaurants in the hotel are all wonderful - usually it’s hard to just get to these locations so having these restaurants right in the hotel made the cost so worth it (if you have to pick just one restaurant in the hotel to visit while you’re here, go with Grain). And as Hilton Diamond members we were upgraded automatically to a BEAUTIFUL river view which soothed us right to sleep for a nap on a rainy day after a brunch at Grain which is an absolute must. The only reason I knocked the rating to 4 was for minor things. The pool was supposed to be heated and we wanted to enjoy it on a gloomy, rainy day, but the pool was cold and another family with rambunctious kids splashing all the water out of the pool and screaming the whole time (kids clearly are out of the hotel’s control) so we ended up spending more time out of the pool and just left. The showers are beautiful but the vent didn’t work (probably for the best since it looked like it had never been cleaned) and the seal for the shower was ineffective so when you get out of the shower, you have a nice puddle that soaks the mat. Lastly, I called for housekeeping to service my room- the first time, the front desk was unaware that housekeeping wouldn’t automatically clean but luckily, I double-checked in person and was correct that we needed to be on a list, so we were added. Then I got concerned around 1 PM when housekeeping still didn’t come by so I called again and front desk just said “I’ll make sure you’re on the list.” Come 2 PM, still nothing and I wasn’t reassured by all my interactions with the front desk so I went straight to housekeeping down the hall and sure enough, they didn’t have us on their list so they were kind enough to make sure it got done. However, I’m happy that the service manager did come to our room after all the miscommunication to ensure we were taken care of.