Hilton Norfolk The Main Reviews

The service is great! The food is delicious! The drinks are generous and nicely poured! The restaurant vibe is fabulous! So that's the good! Now the bad... The musician. Some long-haired, hat-wearing, caterwauling, moderately talented, guitar playing singer. On no planet should I go out and pay a few hundred dollars for dinner, at 7pm, with my man and 2 friends and have to scream over the music to have a conversation. In short. The restaurant is losing our business until the GreatValue John Mayer and all his musical friends start realizing they are not playing a sold out show at Madison Square Garden

It was a hit and a miss at this place. First time everything was great. Two days after it was a disaster......

Beautiful hotel and clean rooms. A little short staffed, felt really bad for the front desk. One woman, phone was ringing non stop and a line in front of her. But everyone was kind and respectful EXCEPT one of the evening valet attendants. He was disgustingly disrespectful. The morning valet was fine.

I stayed at a king bedroom with partial river view. Beautiful view and room. Some logistic issues. The bathroom, wall paper was coming off. The door was at an awkward location. Blocking the toilet. The drain didn’t drain well. The vent was across the bed, to the far left next to the window. But we felt all the air. We woke up sick because of the air hitting us directly. The pillows were so thick, our necks were hurting 😭 The restaurants were great. Loved the hotel decor and view. Front desk staff and all the staff. Some were polite. The front desk could use better communication training. I work in hospitality and proper language is everything. They were very laid back and unwelcoming. For the price and overall experience, I wont be returning. I will come back to the restaurants though. The staff were incredible.

The room was a 3 because the heater's inner cabinet door kept shaking every time the heater turned on. The heater sounds were louder then one at a motel. Everytime the heater turned on I woke up. My husband didn't even sleep because of the heater noise. We left around 6:45 am. The breakfast was good, we took it go to since we were too tired to enjoy it at the hotel.