Hilton Norfolk The Main Reviews

Attended a conference

Was disappointed..they have new cook we were told so menu has changed not much 2 pic from and what I really wanted for appetizer no longer on menu! That kinda put damper on it. But the She Crab soup! Delish better then Kelly's who no longer have on their menu! Best sellers always gone! But why!??

During our recent family trip, we had the pleasure of staying at Hilton Norfolk The Main and overall, it was a positive experience with a few minor drawbacks. We opted for a partial river view room, which provided ample space for our family of four. The room size was great, allowing us to move around comfortably without feeling cramped. However, we found that the actual river view was just average and didn't justify the additional cost. Next time, we'll opt for a regular room instead. The hotel itself was delightful, adorned with an impressive collection of artwork that appealed to the entire family. It added a touch of sophistication to the ambiance. The cleanliness of the pool and gym facilities was commendable, and we felt at ease utilizing those spaces during our stay. Among the hotel's restaurants, Varia stood out as our favorite. The staff, from the host to the waitstaff, were incredibly friendly and kind, providing excellent service. The rooftop restaurant, Grain, had its ups and downs. While the views and drinks were enjoyable, it often became overcrowded, leading to subpar service. Overall, we had a wonderful stay at Hilton Norfolk The Main, and we would like to extend a special thanks to one of their employees, Quincy. Quincy was exceptionally kind and provided us with valuable advice on the hotel and local attractions, enhancing our experience. We would recommend Hilton Norfolk The Main to other travelers, keeping in mind the considerations mentioned regarding the room selection and the potential for crowdedness at Grain.

Atmosphere is all you can ask for with really good food, but they get really busy. I gave 4 stars for service because they do not let you order food outside of the bar area and more on the deck where the view is.

This hotel is located right at the water where the cruise ships come in. It is close to museums, restaurants and the cruise ship port. All are within a short walking distance. The hotel is a nice Hilton hotel. They have a rooftop bar and a restaurant in addition to a coffee shop. There are no free breakfasts. Hilton likes you to use the Hilton App to check-in and check-out as well as a keyless key. You will need to tap and go to have the elevator take you to your floor, to enter your room and to enter the ice and vending room on your floor. I assume if you are older you can go up to the check-in desk on the second floor using the escalator and get a tap and go key card. The app and the entire check-in and check-out process is very convenient and easy. So there should be no excuse for the front desk not to answer the phone but it happened...a few times calling them from and outside phone line before we arrived. Now the room and the price. The room prices are very high. Nothing special in the rooms. However, the clock next to the bed didn't work, there was a large light stain on the carpet that apparently was cleaned but not removed, and you could hear a mechanical noise such as from a compressor. This room was an upgrade to a suite from a standard room since it was available according to the Hilton App. I suggest not to upgrade. On the return of our trip we stayed in the standard Hilton room. There was low water pressure and you could hear other doors in the hall close. Again the price was high even for the standard room. By the way, there is a lot of road, bridge and tunnel construction going on in this part of Virginia. Please allow at least an hour extra travel and never try to enter Norfolk during the afternoon rush hour.