Hilton Norfolk The Main Reviews

This hotel is exceptional. I’ve been to the restaurants a few times but never stayed here or attended events. Yesterday and today, I attended a conference and was really impressed with the conference services, the catering, the cleanliness, and the service provided by the hotel staff. Only reason I didn’t give a 5 star is the bathroom smelled like sewage. It was clean and the stalls didn’t smell, but the common area (around sinks and outside of stalls) smelled horrible.

First of all, upon arrival we couldn’t get the door to open. I had to go down to the front desk 3 times and delete my Hilton Honors app. An engineer had to come to get the door open. We stayed in a “handicapped” room because the hotel was sold out. For safety reasons, there was just one chair for the study desk. No other chairs to sit on for a room with 2 queen beds There was no coffee table or other table for room service. So we had to put the food on the desk facing the wall. Room service comes in take out boxes. No nice tray with cutlery and proper plates. The view was of the city but nice since we were on the 14th floor. Trying to get hold of hotel staff by phone/ email was challenging. The customer service, front desk / concierge were extremely busy the weekend we stayed and I had to make multiple calls to get information. We stayed for 3 days without anyone coming to take out the trash or check on the coffee/ tea supplies or to bring more drinking water. Linen was not changed until called and request it. On the last night we were there, there was a lot of noise coming from the adjoining room.

Great hotel and environment. Is a little confusing layout. Front desk is on the second floor. Parking is terrible. My 2500 wouldn't fit in the closest parking deck and barely fit in the next one 2 blocks away.

Been wanting to try this place for a while. The burgers were ok, but not memorable. Expected quality from a restaurant based out of a hotel. The beer selection is Grain's saving grace.

Close to cruise port