Hilton Norfolk The Main Reviews

The place is pretty. It has a great feel. The food did leave me wanting something else. It was decent but not amazing.

Great place to eat, but service is super slow!

My stay at Hilton Norfolk Waterside (3/20 - 3/22/26) had a few positives, but overall did not meet expectations—especially for the price. I’ll start with the good: the front desk staff were welcoming and professional, and the onsite restaurants were enjoyable. Unfortunately, the room itself fell short in several key areas. While Room 1232 offered a beautiful view, the cleanliness was not up to standard. There was trash left in the cans, stains on the bedding, couch, and lamp shades, and noticeable wear on the headboard. Although housekeeping and maintenance addressed some of these issues after they were reported, guests should be able to walk into a clean, well-maintained, and comfortable room without needing to repeatedly contact the front desk. The condition of the room suggests a lack of attention to detail and overall upkeep. The most concerning issue was what appeared to be blood on the bedroom blinds, along with a missing ceiling panel near the corner window. These are not minor oversights and significantly impacted my overall experience. I truly wish more focus was placed on maintaining guest rooms, not just the appearance of common areas like the lobby. Unfortunately, this was my first and will be my last stay at this location.

My room looked like it hadn't been cleaned in a while. Window call had so much dust, I wrote in it. As a disabled veteran, I cannot lift my legs well. Therefore I could not use the shower. I requested a walk in shower and close to the elevator. My room was furthest from the elevator. I'll hope my next stay is better.

The hotel itself is beautiful and the service is great but I'm giving it 3 stars because my suite had a badly stained sofa and decorative pillows. The upkeep of furniture in this expensive hotel is badly needed.