Hilton Norfolk The Main Reviews

My husband and I were in town for an event at the Scope- initially I thought this would require us to drive but surprisingly, not a bad walk at all. The service was overall great- we traveled with our service animal and did not get any grief or have issues (unfortunately, the opposite is usually the case for us when we go to establishments). Jeff, bell service, was so friendly and wonderful to run into around the hotel- he had great recommendations and made us feel so welcome. The area is GREAT- right near everything and the restaurants in the hotel are all wonderful - usually it’s hard to just get to these locations so having these restaurants right in the hotel made the cost so worth it (if you have to pick just one restaurant in the hotel to visit while you’re here, go with Grain). And as Hilton Diamond members we were upgraded automatically to a BEAUTIFUL river view which soothed us right to sleep for a nap on a rainy day after a brunch at Grain which is an absolute must. The only reason I knocked the rating to 4 was for minor things. The pool was supposed to be heated and we wanted to enjoy it on a gloomy, rainy day, but the pool was cold and another family with rambunctious kids splashing all the water out of the pool and screaming the whole time (kids clearly are out of the hotel’s control) so we ended up spending more time out of the pool and just left. The showers are beautiful but the vent didn’t work (probably for the best since it looked like it had never been cleaned) and the seal for the shower was ineffective so when you get out of the shower, you have a nice puddle that soaks the mat. Lastly, I called for housekeeping to service my room- the first time, the front desk was unaware that housekeeping wouldn’t automatically clean but luckily, I double-checked in person and was correct that we needed to be on a list, so we were added. Then I got concerned around 1 PM when housekeeping still didn’t come by so I called again and front desk just said “I’ll make sure you’re on the list.” Come 2 PM, still nothing and I wasn’t reassured by all my interactions with the front desk so I went straight to housekeeping down the hall and sure enough, they didn’t have us on their list so they were kind enough to make sure it got done. However, I’m happy that the service manager did come to our room after all the miscommunication to ensure we were taken care of.

This hotel has best service. Even at 4:30 am or any time of day or night.

Check-in is ALWAYS a nightmare

Visited for happy hour. Immaculate vibes. 10/10 would recommend.

Attended a conference