Hilton Norfolk The Main Reviews

I went to the Grain [5th floor]. It was Sunday. Brunch and after church crowd, singles took all of the bar seats. I was just there for a few beers.

Great location near the water and lots of restaurants. The beds were not comfy and the pillows were worse (all 4 on the bed were the same, huge and not soft). I don't recommend staying on New Year's Eve if you need a good night's sleep.

Parking is tight for mid sized and up vehicles.

This is a beautiful hotel. Room was fine, nice staff working, however after returning home I was left with a bad taste in my mouth. Yesterday (March 30th) on our way back from being out I stopped into The Grain to get my son an order of banana pudding. They was PACKED. So I was told I had to go up to the bar to order which was not an easy task as packed as it was. Personally I think any server could have helped me but anyway. I finally made it over to the bar a male bartender with long hair pulled back (very nice) waited on me gave me the bill (a lousy $11.70) and I gave him $15, a $10 bill and a $5 bill. He was very appreciative of the tip. Told me to go to other side of the bar he would find me to give it to me. Another not so easy thing to do as there was hundreds of people in there (literally). After waiting almost 30 minutes (remember this was only pudding) I waived down a manager told him it had been 30 minutes already. He said let me go check for you, in less then a minute he came right out with it and explained they didn’t know where I was. Well I was right where the bartender told me to go, other side of bar near the steps. Ok that’s that. Now today I’m home clearing emails and seen a final bill email I was going to just trash it but wanted to make sure get charged me for my parking. They did, AND for the banana pudding that I already paid cash for. It’s not the amount. Keep in mind I just spent almost $700 for the 3 nights, the night before I spent $85 in same restaurant (The Grain) and now you charge me (bartender) for something in my bill that I just paid you cash for and tipped you. I’m NOT happy about this at all!!!!

Had a drink on the roof top restaurant with out of town family visiting Norfolk